Before joining the Momentum team, Emily Nichols spent more than a decade at PG&E and SMUD designing and executing company-wide commercial and residential segment strategy and managing product portfolios focused on core revenue services, rate design, grid resilience, and technology implementation. She delivered accelerated initiatives to support customer satisfaction and product objectives and oversaw complete Customer Experience (CX) strategy research and tactics across departments.
Nichols’s focus is on the end-user experience and brings that lens to all her projects. At Momentum, she’s already helping clients, like SMUD and Lawrence Berkeley Labs, develop innovative, community-centric, clean-tech programs.
Education:
CSU Sacramento, Bachelor of Arts (B.A.) in Ethnic Studies, –